Talk by Zendeskhttps://martechkb.com/Software?profile=Talk by Zendesk
Reach customers directly with personalized solutions to complex business issues
Zendesk Talk uses an integrated, cloud-based voice software that allows your customers to reach out and connect with a real human being. With Talk by Zendesk, your agents can easily pick up the conversation from any existing chat or messaging channel and resolve more complex customer issues faster, and with greater more personalized success. Does your business already have a call center software in place? No problem. Zendesk Talk is compatible and integrates with a host of external services. Best of all, if starting from scratch, you can count on Zendesk to walk you through every step with a voice solution that works best for your business. Zendesk Talk is built into the existing Zendesk Support Suite which is great for agents who can easily access full customer profiles and contexts, allowing them to handle voice communication within the same space as the other valuable support channels.