Support by Zendeskhttps://martechkb.com/Software?profile=Support by Zendesk
A leading platform for prioritizing and solving customer concerns
The new Zendesk Support Suite features new channels through various social messaging services, plus a new and improved omnichannel agent experience. But not only that, Support Suite by Zendesk offers businesses one singular and comprehensive view of all of the latest and updated conversations and interactions between their agents and their audience. For service agents and customers, this means they can have personalized interactions: from initial contact to sales support. Best of all, the new agent workspace is fully adaptable and can be customized in order to provide agents with the relevant information (including context, support, and tools) whenever a customer reaches out––by phone, email, or direct messaging––allowing them to continue the conversation on whichever channel is preferred. Never miss a beat when it comes to your business––or your audience. Get trusted support. Get Support Suite by Zendesk.