Social Messaging by Zendesk

Engage with customers by connecting with their preferred messaging apps

Social Messaging by Zendesk enables business teams to better engage with customers using personalized and natural conversation––all in one, unified workspace. Built around simplicity, Social Messaging by Zendesk makes everything easy for your sales agents and for your audience. Connect existing social messaging apps to Zendesk's unique Support Suite, quickly and seamlessly, allowing your team to view all customer interactions in one place and enabling each member to build on their productivity using existing workflows. Social Messaging by Zendesk includes the handy auto-responders feature, which allows you to reply to customers with tailored notes instantly––even if agents are offline, or if occurring during after-hours. And, live notification view lets agents remain on top of everything by monitoring social messaging apps in real-time. With just the click of a single, customized button on your website or mobile app, customers (and potential customers) know that your business means business.

SERVICES

Live Chat & Chatbots

Customer Experience Service & Success

CRM

Community & Reviews

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