Chat by Zendeskhttps://martechkb.com/Software?profile=Chat by Zendesk
A live chat and messaging business platform
Zendesk Chat allows your business to reach its customer base in real-time––with real, honest conversation––using a host of web, mobile and messaging tools. Start making meaningful connections with your audience (especially when they are looking for support) using fast and effective, personalized assistance with zero interruptions. Better yet, come to the conversation prepared with predictive chat: reach out and proactively engage with your web audience before they even have time to ask a question. Reduce wait times and build better, more genuine customer experience between your audience and your agents. Zendesk Chat also comes equipped with live chat analytics, an inclusive tool that shares valuable insights regarding customer satisfaction and agent efficacy and performance––ensuring that potential issues are identified and corrected before they become problems. Track and measure your agents’ performance and successes without ever losing sight of the bottom line with live chat’s quality reporting function. Boost your sales, lower your wait times, and give your customers the support they deserve––with Zendesk Chat.