Answerbot by Zendesk

Provide effective communication to customers with automated support

Answer Bot by Zendesk harnesses the power of AI to provide effective communication for customers when agents cannot be there to help. Answer Bot by Zendesk works with your business’s existing support team by using machine learning to tap into customer accounts and profiles in order to better understand their challenges and predict and answer their questions. Answer Bot by Zendesk is available around the clock with helpful suggestions, including insightful articles and hints that your customers can use to resolve issues on their own. It works across multiple channels, in multiple languages, in order to get the job done. Consistent, reliable, and, above all, helpful, Answer Bot by Zendesk provides immediate customer support while also freeing up your agents' time so that they can focus on more urgent issues. Best of all, Answer Bot by Zendesk requires no setup or training and is ready to help right away, accessing all customer interactions of companies using Zendesk––right out of the box.

SERVICES

Live Chat & Chatbots

Customer Experience Service & Success

CRM

Audience/Marketing Data & Data Enhancement

Optimization Personalization & Testing

Interactive Content

CMS & Web Experience Management

INTERESTED IN USING THIS TOOL, BUT DON’T KNOW WHERE TO START?

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martechKB

TESTING DAT